Returns and Refund Policy

When you purchase from Violet's Jewels, you agree to our returns policy.

 

RETURNS: Pierced Jewelry

Violets Jewels cannot accept refunds or exchanges on earrings or any other pierced jewelry due to health and hygiene regulations.

Please choose your earrings and other pierced jewelry carefully.

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RETURNS: All other items

If for some reason you are not happy with your purchase please email: contact.violetsjewels@gmail.com with your order number and we will provide you with a return address.

All returns must be sent back to Violets Jewels at the customers expense within 14 days of receiving the product.

We accept returns in exchange for a Violets Jewels gift card that lasts up to 1 year from issue date. You will not receive or be reimbursed by refund / gift card for original or return the shipping cost paid.

We do not provide refunds.

Items marked as ‘Final Sale’ cannot be returned.

 

To qualify for a return, all jewelry and items must be unworn / unused and in perfect condition. Items must be returned in the entire Violets Jewels original packaging with no damage. Your item will be inspected upon arrival and we reserve the right to refuse your return if the item doesn’t get to us within 14 days of delivery date or if item has been worn, damaged, or missing provided packaging.

 

The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail and holding onto your tracking number from the post office. It is solely the customers responsibility that the items make it back to Violets Jewels' headquarters in a safe and timely manner in order to prevent the return being declined. It is the customers responsibility to hold onto their tracking number as proof of return. For some reason if the package doesn’t make it to our headquarters, it is the customers sole responsibility to follow it up with the postal company they used. We are not responsible for any lost parcels or customs fees for the customer.

 

Returned items that are not received by Violets Jewels will not be issued a gift card, exchange or refund.

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- What if I changed my mind before the item has been shipped?
If you have not been issued a tracking number, this means your order hasn’t been fulfilled yet and we can refund your order for change of mind. You will be refunded the transaction amount minus the following:

• $1 U.S. admin and cancellation fee

However, if you have received your tracking number, we cannot refund your order and it will be sent out to you as per usual.

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Faulty Products
Before your Violet Jewels item gets sent out to you, it undergoes a stringent quality check by our staff members and manufacturers. If you make a claim that your product is faulty, please email contact.violetsjewels@gmail.com with your order number explaining the faults in your jewelry. Provide photos and videos of the faulty product.

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Note: Natural oxidation of the jewelry, stripping of color due to skin PH levels and water damage are not considered faults and will not be refunded. Please follow our care instructions.

If you have been advised by our team to send the product(s) back to the Violet Jewels return address, we will then assess the product in person to determine if the product is faulty and eligible for a refund, repair or replacement. In the unlikely event that you will receive a faulty item from Violets Jewels we will send out a replacement or repair the item where applicable. In the case that the item is ultimately faulty, the customer will be refunded the full amount.